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Zendesk makes customer service better, builds software to meet customer needs. Set your team up for success, and keep your business in sync.

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A zendesk partner in New Zealand
The champions of customer service

As an accredited software partner for Zendesk, we are proud to offer exceptional customer support solutions to businesses. Our team of certified consultants has in-depth knowledge of Zendesk's software, allowing us to deliver customised implementations and integrations that optimise customer service processes.

From initial setup to ongoing support and training, we are dedicated to helping our clients harness the full potential of Zendesk's powerful platform. Zendesk helps more than 100,000 businesses improve customer experiences. A complete customer support solution that scales with your organization is offered by Zendesk and is simple to use. Customer service is about more than the customer . Your company and your teams are also involved. Zendesk not only makes things simple for your clients, but it also helps your staff succeed and keep your business in sync. It’s everything you need, in one powerful package.

Zendesk features and benefits

Zendesk Service is a full customer support solution that is simple to use and grows with your organisation.

Software that hits the sweet spot
Customer service is about more than the customer. Your company and your teams are also involved. In addition to making things simple for your clients, Zendesk also equips your teams with the tools they need to succeed.

Make it easy for your customers
Provide customers with conversational support in ways that are convenient for them so that they may quickly find the answers they require.

Meet your customers where they are
Offer assistance everywhere so that customers can contact you at any time. No matter how customers choose to interact, the dialogue remains connected (over messaging, live chat, social, email, or voice).

Provide a personal touch at scale
Even as you grow, give each customer a unique experience. To ensure that consumers never have to repeat themselves, use automation and AI-powered bots to gather the context.

Empower customers to help themselves
Create a community forum and support center that are integrated. Customers may handle problems at their own pace, which cuts down on the time it takes for agents to address them.

Boost agent efficiency
Tools for cooperation that effectively link with internal and external partners can save agents time. With prepared responses and the appropriate information for each problem, you can help them reply more quickly.

Manage and respond from one unified place
With one single agent, it will be simpler to track, prioritise, and respond to customers. With full customer context, including 1,000+ pre-built integrations, agents can offer better, more individualised service.

Work smarter with routing and intelligence
Utilize built-in routing and intelligence to gather important information and minimize data entry. Also, escalate problems to the agent who can assist customer the most.

Deliver self-service content at scale
Integrate knowledge management to give your content managers more power. Get agents to share their knowledge directly from their workspace to share the workload.

Sales teams benefit from improved productivity, workflows, and pipeline visibility thanks to Zendesk Sales CRM. 

Follow the leads
More than ever, sales teams must be savvy. Create data-driven teams with Zendesk Sell to boost team productivity, meet customer expectations, and receive complete pipeline insight.

Boost team productivity

Increase sales while reducing workload. Our CRM for sales teams provides everything you require in a single, user-friendly platform, including lead generation, activity tracking, and contact and deal management. Additionally, you may automate jobs and set up triggers to keep reps on target.

Unified platform

Prospecting, engagement, lead creation, and communication tools are all readily accessible in one location.

Get full pipeline visibility

By effectively forecasting and controlling your pipeline in real-time, you can avoid unpleasant surprises at the end of the quarter. You have complete visibility thanks to Zendesk, so you can easily plan, monitor, and analyse your sales process.

Lower total cost of ownership

Nobody likes hidden costs. From installation to ongoing maintenance, Sell offers affordable total cost of ownership.

Choosing the right Zendesk package for your business

We've created some simple packages to help you get up and running with Zendesk. If you're a business with 1-10 people, we've called these our Starter Packages. If you're a business with 11 - 200 people we've called these Custom Packages.  Simply click the button below that fits the size of your business.

If you're not ready for purchasing a package, why not try a demo?  

Case Studies

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Total Energies NZ


TotalEnergies New Zealand is the authorised importer and distributor of TotalEnergies and lubricants in New Zealand. TotalEnergies is a privately-owned New Zealand business and the third largest lubricant distribution company in New Zealand. The company has a philosophy to always go the extra mile for its customers and as a consequence, they have seen year-on-year growth across the business over recent years.

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