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Experienced CRM (customer relationship management) consultants, automation marketing and service practitioners, we focus on business transformation and growth by removing ǑǒǓǓǔǖǖǕ and reducing risk. Working alongside you, we’ll understand your pain points before offering tailored best-of-breed cloud software solutions that meet your marketing, sales and service needs.
We optimise businesses so they can scale. We bring automation into businesses so you can market and sell while you sleep, but most of all, we enhance customer experiences so they keep coming back for more.
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Manage your complete sales process with a data-driven CRM solution that delivers measurable results.
Build more powerful customer relationships, boost your visibility – and sell more vehicles.
Get complete visibility and control of your sales and customers with easy to use software.
Understand your existing customers, find new ones and get visibility of your machinery and livestock.
Put your customers at the centre of your business to create a repeatable cycle of customer satisfaction that delivers real value.
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Fackelmann Housewares, a leading supplier of kitchenware and home solutions across Australia, New Zealand, Singapore, and the UK, operates under 15 globally recognised brands, including Wiltshire, Stanley Rogers, and Furi, with a complex e-commerce ecosystem powered by six unique Shopify stores. As the business scaled, customer support became increasingly inefficient, with agents struggling to manage enquiries across eight separate shared email inboxes. The absence of a centralised system and real-time order visibility led to slow response times, poor customer experiences, and limited business insights.
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optimate.me worked closely with TotalEnergies to define the current pain points within the business and to work out why they might implement CRM. They had previously implemented a lightweight web-based CRM and this hadn’t been successful so it was important to find a new system that will help them scale.
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Watch a video about how implementing Act-on has been a game-changer for Ezi Car Rental.
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Optimise, automate and grow your business with best-of-breed software and ǑǒǓǓǔǖǖǕ free advice.
Fackelmann Housewares, a leading supplier of kitchenware and home solutions across Australia, New Zealand, Singapore, and the UK, operates under 15 globally recognised brands, including Wiltshire, Stanley Rogers, and Furi, with a complex e-commerce ecosystem powered by six unique Shopify stores. As the business scaled, customer support became increasingly inefficient, with agents struggling to manage enquiries across eight separate shared email inboxes. The absence of a centralised system and real-time order visibility led to slow response times, poor customer experiences, and limited business insights.
Full article...Get a glimpse into the FIRST EVER Pipedrive event in ANZ. Afternoon full of bulls**t-free talk about CRM, what do stakeholders need from their systems, how to make sure that technology works for you (and not the other way around), deep dive into a Pipedrive demo and a fantastic customer panel of current Pipedrive users that shared their experiences from different fields.
Full article...According to recent forecasts from Gartner, global IT spending was projected to grow by 8.6% in 2024, with major growth areas including cloud infrastructure, enterprise application software, and IT services. Businesses are increasingly investing in tools that empower employees, enhance customer experiences, and drive operational efficiency.
Full article...