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Zendesk Starter Packages

Support made simple.

Software support doesn't need to be complicated or expensive. Sometimes all you need is a little advice. For those scenarios, we've designed three packages specifically tailored for start-ups and small businesses looking to get up and running quickly on the Zendesk Platform. The packages are intended to work alongside Zendesk engagement and learning programs with a focus on your specific use-case, tailoring the experience to meet your companies’ unique requirements. These packages are a great place to start. They might not cover everything you need so you might find as you near the end of your support hours you need a bit more help.  If that's the case, we will explain this upfront and quote these additional hours separately.  

To get started, simply select your preferred package below and complete the submission form. A member of our team will then contact you and we can get you moving quickly and simply.

Bronze

Health Check
Price:
$450
NZD/AUD
Exclusive of GST
Select

Designed with “do-it-yourself” customer and existing Zendesk clients in mind this package includes a 1-hour review of your Zendesk set-up and a 15-point Health Check and recommendations for improvements based on industry best practices.



What's included:
  • 1-hour online review with a Zendesk consultant of your existing Zendesk system.
  • Health report with recommendations and a roadmap for improvements.

Silver

Optimise
Price:
$900
NZD/AUD
Exclusive of GST
Select

This five hour package is designed to give you a guided implementation and training pathway to make sure you get the most out of your investment. This package is best suited to simple use-cases and a smaller user group of 1-3 users. Please note that this package does not include data load or on-site training.


What's included:
.
  • Discovery - 1hr
  • Configuration - 1hr
  • User Training - 2hrs
  • Post Go-Live Support - 1hr

Gold

Growth
Price:
$1,800
NZD/AUD
Exclusive of GST
Select

Like the Silver package, you will get discovery, configuration, training and go live support but with gold there is more time allocated to configuration. This package is suited to simple use cases and user groups of 3-6. Please note that this package does not include data load, on-site training or business process support.


What's included:
  • Discovery - 1hr
  • Configuration - 4hrs
  • User Training - 2hrs
  • Admin Training - 2hrs
  • Post Go-Live Support - 1hr
If the above packages don't fit your requirements, please click the button below to see our QUICKStart custom package.
QuickStart process diagram image
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