optimate.me is an AWS Partner focused on Amazon Connect Customer and Contact Centre as a Service (CCaaS). We help service teams across Australia, New Zealand and Southeast Asia move off legacy phone systems and onto a contact centre that's ready for AI.
Talk to an expertoptimate.me is an AWS Partner focused on Amazon Connect Customer and Contact Centre as a Service (CCaaS). Working across Australia, New Zealand and Southeast Asia, we help service teams move off legacy phone systems and onto a contact centre that's ready for AI.
Working alongside you, we understand how your customers reach you today before designing the contact centre that serves them best — then we build it, train your team and stay on to optimise it.
The same cloud contact centre technology Amazon uses for its own customer service, ready for yours. No hardware. No lock-in. Just a contact centre that grows with you.
Usage-based pricing with no seat licences or upfront investment. Scale down in quiet months and up for peak season.
Go from ten agents to thousands without new infrastructure. Add channels, sites and countries as you grow.
Run your contact centre from the AWS Sydney or Singapore Region, backed by AWS security, to support local data and privacy obligations.
Self-service AI agents, real-time agent assist and automated quality management, native to the platform.
AWS Regions where Amazon Connect Customer runs, so customer data can stay in-region for ANZ and Southeast Asia.
Voice, chat, SMS, WhatsApp, email and tasks, managed in one platform.
Usage-based pricing. No seat licences, upfront hardware or long-term contracts.
Amazon Connect Customer brings routing, channels, AI, workforce tools and analytics together in a single cloud contact centre — so your customers get faster answers and your agents get their time back.
Voice, chat, SMS, WhatsApp and email run through one set of flows, so context follows the customer when they switch channel.
Conversational AI agents understand natural speech and text, verify callers and complete routine requests end to end, 24/7.
Skills-based and intelligent routing connects each customer with the agent best placed to help, first time.
Customer profiles, case history, step-by-step guides and tasks on one screen. No more switching between tabs.
AI suggests the next best response and the right knowledge mid-conversation, then drafts the after-contact summary.
Contact Lens analyses voice and digital interactions for sentiment, compliance and quality, with automated agent evaluations.
Outbound campaigns across voice, SMS and email for reminders, renewals and collections, with compliance controls built in.
Open APIs and integrations link Amazon Connect Customer to your CRM, helpdesk and data — including the platforms we already implement.
A modern contact centre isn't just a new phone system. It changes the cost, speed and quality of every customer conversation.
Retire on-premise hardware and per-seat licences. Pay for usage, not shelfware.
Shorter queues, fewer transfers and answers on the channel customers prefer.
AI handles the routine and the wrap-up, so your people focus on conversations that matter.
New AWS capabilities arrive continuously. No upgrade projects, no end-of-life deadlines.
One partner for the whole journey, with local consultants in your time zone.
Discovery, contact centre design and an AI readiness assessment before anything is built.
Contact flows, routing, number porting, AI agents and CRM integration, delivered by our Amazon Connect Customer team.
Hands-on enablement for agents, supervisors and administrators, so your team owns the platform.
Ongoing support and optimisation across ANZ and Southeast Asian time zones.
Hosted in-region from the AWS Sydney and Singapore Regions
Amazon Connect is AWS's cloud contact centre platform. It brings voice, chat, SMS, WhatsApp, email and AI together in one pay-as-you-go platform with no hardware or seat licences required.
An AWS Amazon Connect partner like optimate.me designs, builds and supports Amazon Connect contact centres, including contact flows, routing, AI agents, CRM integration, number porting and team training.
Pricing is usage-based, with no seat licences, upfront hardware or long-term contracts. You can scale down in quiet months and up for peak season.
Yes. Open APIs and integrations link Amazon Connect to your CRM, helpdesk and data, including the platforms we already implement.
Yes. optimate.me supports Amazon Connect deployments across ANZ and Southeast Asia, hosted from the AWS Sydney and Singapore Regions.
Talk to our team about moving your contact centre to AWS — no hard sell, just straight advice on what will work for your customers.
