At optimate.me, we are proud to have played a pivotal rolein helping our client, NTI, win the Service Excellence award for theiroutstanding commitment to customer service. As a solutions partner of SugarCRM,we were able to work closely with NTI to leverage Sugar’s customer servicesolution, Sugar Serve, in order to drive significant improvements in theircustomer service.
“NTI have been a pleasure to work with, from the earlystages of evaluating Sugar’s capabilities, through to a highly collaborativeimplementation process. The high levels of adoption and satisfaction fromusers, customers, and stakeholders demonstrate the benefits of working inpartnership to create world-class customer experiences.” – DarrenFlood, COO, optimate.me (formerly the Managing Director of Evolution Marketing)
From the early stages of evaluating Sugar’s capabilities,through to a highly collaborative implementation process, working with NTI hasbeen a pleasure. Together, we were able to innovate and improve their roadsideassistance system, claims system, and roadside assistance tracking and safetysystem. We also helped NTI manage a 30% increase in call volume while improvingtheir CSAT scores, which measures customer satisfaction.
“Sugar is a great product, but the service we expect fromour partners is really notable. So that we can build a system and pass on thoseservice excellence standards to our customers and users.” – BobbyCracknell, CRM Manager, NTI
The high levels of adoption and satisfaction from users,customers, and stakeholders demonstrate the benefits of working in partnershipto create world-class customer experiences. We are proud to have been a part ofthis journey with NTI and are honoured to have played a role in theirrecognition as a Service Excellence award winner.
To learn more about this success story, check out our videofeaturing NTI and optimate.me’s COO Darren Flood (formerly the ManagingDirector of Evolution Marketing):
At optimate.me, we believe that the key to deliveringexceptional customer service is through strong partnerships and the leveragingof powerful technology solutions such as Sugar Serve. We look forward tocontinuing to work with forward-thinking companies like NTI to drive customerservice excellence.
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