Explore how leading retail and eCommerce brands are applying AI to improve customer outcomes and operational efficiency. This article includes a high impact workflow: AI Concierge - From return to new sale within 60 seconds recorded during the live webinar AI That Delivers: Transforming Retail and CX recently hosted with Zendesk and agnoStack.
Practical insights for CX leaders and teams ready to move from AI hype to measurable results.
Retail & eCommerce Teams
CX leaders, ops, digital, product, and technical teams looking to streamline post-purchase experiences, reduce ticket effort, and improve loyalty with practical AI use cases.
If you're a retailer trying to cut through the AI noise and focus on real, measurable impact from your data, this will be a practical and insightful session. We also analyse what the retail market is doing right now, how leading brands are unlocking value from systems they already own, and why the future of CX depends on activating the entire retail operation — not just the contact centre.
AI Concierge: From Return to Sale Within 60 Seconds
A highlight from the webinar showing how an AI concierge workflow can turn a potential churn moment into a retained customer, and even a new sale - in under a minute.
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Unlock the full on-demand replay to see the broader strategy, additional retail/CX use cases, and implementation considerations - available instantly after signup.
Expert speakers sharing first-hand experience delivering AI solutions in real customer environments.
Kaan Tavli
Practice Director - Zendesk
optimate.me
Adam Grohs
CEO
agnoStack
Digital transformation is the process of using technology to fundamentally improve how your business operates and delivers value to customers. For New Zealand SMEs, this typically means moving from disconnected, manual processes to integrated digital systems that work together.
Full article...Whether you're an Auckland distributor looking to streamline sales, a Christchurch manufacturer wanting better customer visibility, or a Wellington services firm ready to scale - we'll explain exactly what CRM and marketing automation do, how they differ, and how to choose the right solution for your business.
Full article...What if a product return could become your next sale - automatically? In our recent webinar "AI that Delivers: Transforming CX in Retail" we outlined where AI is delivering measurable CX impact today, from service automation to revenue recovery. We include a practical high-impact workflow demonstrating how AI can resolve a return and drive a new purchase in seconds. Review the insights, watch the workflow in action, and then unlock the full webinar for the deeper strategic and technical walkthrough. If AI is on your roadmap this year, this is required viewing.
Full article...