Explore how leading retail and eCommerce brands are applying AI to improve customer outcomes and operational efficiency. This article includes a short highlight clip focused on a high impact workflow: AI Concierge - from return to sale within 60 seconds.
Practical insights for CX leaders and teams ready to move from AI hype to measurable results.
Retail & eCommerce Teams
CX leaders, ops, digital, product, and technical teams looking to streamline post-purchase experiences, reduce ticket effort, and improve loyalty with practical AI use cases.
If you're a retailer trying to cut through the AI noise and focus on real, measurable impact from your data, this will be a practical and insightful session. We also analyse what the retail market is doing right now, how leading brands are unlocking value from systems they already own, and why the future of CX depends on activating the entire retail operation — not just the contact centre.
AI Concierge: From Return to Sale Within 60 Seconds
A short moment from the webinar showing how an AI concierge workflow can turn a potential churn moment into a retained customer, and even a new sale - in under a minute.
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Expert speakers sharing first-hand experience delivering AI solutions in real customer environments.
Kaan Tavli
Practice Director - Zendesk
optimate.me
Adam Grohs
CEO
agnoStack
