Explore how organisations are moving beyond experimentation and applying AI in ways that improve both customer outcomes and operational efficiency in retail and eCommerce.
Practical insights for CX leaders and teams ready to move from AI hype to measurable results.
This session is designed for CX Directors, Support Managers, Digital Transformation Leads, and eCommerce Operations teams evaluating or implementing AI in their customer experience stack.
Industry practitioners sharing what’s actually working in AI-powered customer experience.
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